Frequently asked questions

Open source 3D printing is relatively new.
As with any new technology, improvements and corrections will be made as it evolves.
Our first customers are as important as the future ones and we don’t want them to be disadvantaged because they trusted us from the beginning.
When a new development is qualified, we always check that the new design is compatible with printers already sold.
We will offer upgrades at a special price for existing customers. Evolutions being, as far as possible, also available.

Our company was created in 2004, and we have been working on 3D printing since 2011.
If you have been familiar with 3D printing for several years, you may have noticed that we have always innovated and were the first or in the first to:
– machine marketed as standard with an all-metal extrusion head (at the same time, in 2013, E3D released its 1st all-metal heads)
– machine with a dual drive extruder (DualDrive in 2013, now widely used by the leaders of high-end extruder manufacturers: Dyze, Bondtech… )
– Reprap machine with closed chamber and enclosure (everyone comes in)
– Delta machine marketed with a 3-ball system and magnetic ball-ends, our machines are the only ones on the market with a 3-ball system.
– Delta machine in series whose geometry was not achieved by an assembly of components but by the precision of laser cutting.
– Reprap machine with heated chamber (essential for printing technical materials…)
– RepRap machine with double tilting head (unused nozzle no longer touches the printed part)
– machine to use the PEI as a support for the printing bed
– machine with infrared heated chamber (2018) and enclosure covered with infrared radiation-reflecting material

We are a small French company and a small team of enthusiasts, we have been designing and manufacturing 3D printers in France since 2011, the first machines were delivered in the first half of 2013, almost 6 years ago now. Nevertheless, as with any company, large or small, there is a risk of the company disappearing, we cannot guarantee that we will be there in 5 years (but which company can, at the moment?). However, here are some information that could make you feel secure and confident :
– We are financed from our own funds and are not dependent on shareholders who may decide to change their strategy or policy. Most of the profits are re-injected into R&D.
– Technical or marketing decisions are made by a small team of experienced people who all share the same motto: Make FFF 3D printers with the best of current technology and the best possible price/quality ratio: “We’re not talking about gadgets, frills, or exaggerated claims, we’re talking about print quality, robust design and performance! “
– Our fixed costs are reduced to a strict minimum, as production is carried out by specialised partners equipped with the latest generation of CNC machines, which makes it easy to handle peaks or slow orders without having a major impact on our cash flow.
– We have seen dozens and dozens of companies manufacturing 3D printers appear and disappear! We have always kept the same line of conduct: manufacturing machines at the cutting edge of technology, regardless of fashions or trends, that’s probably what makes us always there and happy with this choice…
– Finally, in the event that we have to close the company, we undertake to provide our customers with the STEP files of the machines and the list of the main suppliers.

Our machines are entirely designed in France and manufactured mainly in France (almost entirely in Burgundy and in the Mâcon region).
Of course there are several components from China (power supplies, electronic components, stepper motors, some head components…). To be honest, it is no longer possible to compete on certain components, and Chinese manufacturers have reached a level of quality that has nothing to envy to European manufacturers, just select them carefully.
The machines are fully assembled, wired and calibrated in France.
More than 80% of the value of the machine is realized in France.

Yes, we can deliver worldwide (except in some countries under UN embargo or to personal addresses in Russia). Please send us an email with your full delivery address to info[at]qualup.com, we will give you a quote and inform you, usually within 24 hours.
Please note that the documentation and manuals are only available in English and French.

Yes, no problem, the billing address and delivery address can be different, it is enough if they are in the same country.

Unfortunately no, you must pay the shipping costs to your country. Currently, as our website does not support all countries, please send us an email with your full shipping address to info[at]qualup.com, we will calculate it and inform you, usually on the same business day.

If you are in France, you have to pay VAT (20%).
If you are in the European Union and you can provide us with a valid European VAT number / company address for invoicing, you will be exempt from VAT, if you cannot provide a valid VAT number, you will have to pay French VAT (+20%).
All other countries in the world + Switzerland and Norway do not pay VAT.
Please note that the cost will not include any taxes from your country (varies according to the destination country).
If you have a question about taxes and shipping costs, please send an email to info[at]qualup.com.

Yes, we provide a pre-configured software suite, including:
– 2 slicing software, KISSlicer and Cura, adapted to our machines
– Software tools to simplify network connection, ftp connection to Raspberry Pi
– Firmware sources and compilation software

Note that there is no CAD software provided (Computer Aided Design)
If you do not have CAD software we recommend starting with RS-Component’s DesignSpark Mechanical, free, powerful and easy to use (for CAD software)

No, of course not, we were inspired by the work of:
– Dr Clavel at the University of Lausanne for Delta technology.
– Johann Rocholl, for Delta geometry with linear guidance.
– Hot-World GmbH & Co KG for firmware
– The Arduino community
– “Lonesock” for KISSlicer
– And, of course, the whole RepRap community, plus Cura…
– The power transmission system of the head is inspired by flex3drive or Zesty Nimble

A big thank you to all these people for their fantastic work.
We also use FLIR thermal camera cores

The design and implementation of the:
– Three-sphere system
– Carbon arm with magnetic hinges
– Double-drive filament extrusion system
– Simple liquid-cooled extrusion head
– Print bed sensor system
– Radiant heating system
– Principle of infrared oven protected from radiation
– Dual liquid-cooled extrusion head
– Integrated thermal camera
– …

All are exclusive to your SpiderBot.

The software we use exists for Mac and Linux, but we cannot provide support or installation for these operating systems, you will have to configure them manually.

We use a modified version of Repetier Firmware.